<The Con$umer Guy>

Keynote Speaker Consumer Advocate Author
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SPEAKS TO BUSINESS

Why do some retailers have reputations for providing a pleasant - or at least a painless - experience… and others conjure up feelings of dread? Think about it. Do you, as an individual, ever shop where the prices are a little higher or the choices sparser, in order to have a more pleasant experience? A key step in understanding customer needs is for managers to take themselves out of their job mentality and put themselves into the mindset of the folks they're serving.


Ellis Levinson has made a career of helping consumers with their complaints against businesses that don't meet customers' expectations. Your business might be employing money-saving strategies in the short run while alienating customers day after day.

"Your comments really struck a chord! I enthusiastically recommend you as a speaker to any group."

- Todd Flessner, Stern Mortgage, Palo Alto, CA

"Excellent performance… The desire to end the meeting on an 'up' note was more than achieved."

- John Harris, Crocker Bank, CA

"This was one of our most enjoyable and informative luncheons. Some of the comments were: 'He was great!' 'Very informative.' 'Can he come again?' …Your interaction with the audience was thoroughly professional and everyone paid heed to your advice, even though they spent a good time laughing!"

- Betty Deal, Campbell, CA Chamber of Commerce

"I would be happy to recommend you to any group interested in privacy issues, especially if they want to be entertained as well."

- Larry Sokoloff, Instructor/Attorney, Santa Clara University

What Are Your Customers Thinking?
What retail customers love
What they hate
Giving great phone
Phone Trees (IVRU's): Nobody likes 'em, so why do they grow?
The customer's always right? Just Say YES! (usually)

 

Privacy and Identity Theft
Are you asking for too much information from your customers?
Why consumers will be more likely to resist giving out information
Will the government be tapping into information about your customers?
The consequences of not securing customer information

 

Government
Regulations continue to change. What customers may be able to demand of you
Deregulation… Oh really? Is it gone for good?
Whose side are they on anyhow?

 

Additional Event Services Offered by Ellis Levinson:

  • Master of Ceremonies - With many years under his belt as a standup comedian, Ellis is uniquely equipped to host your next celebration.

  • Put-On Presentations® - Ellis has fooled entire sales meetings with his Put-Ons as an executive or consultant. 

TO BOOK:

The Con$umer Guy

(408) 445-0629

consumerguy1@att.net

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